Software Quality Evaluator
Short biographies of authors

Key recommendations
Points of interest
The JISC e-Learning Framework (ELF)

: Nicky Ferguson, John Harris, Gill Osguthorpe, William Pellett, Suzi Wells
Revision Date: 21 April 2005
Email: sqe(AT)

Nicky Ferguson

Managing Director, Clax Ltd

Nicky Ferguson now works as a consultant as director and co-founder of Clax Limited. He has recently written, with Neil Smith and Seb Schmoller, a widely-read report for JISC on Personalisation in Presentation Services.
He left the University of Bristol's Institute for Learning and Research Technology in 2003. He worked there for 10 years, initially as Fellow in Networked Information and subsequently as ILRT research director and acting director. He also directed a number of national and international research projects and Web-based services. He previously worked for the UK Economic and Social Research Council (ESRC). He has also worked successfully as an actor and trainer and has set up and subsequently sold two successful small businesses.
He is currently involved with the UK's first new build Cohousing development.

John Harris

Director of Education, Epic Group plc

John joined Epic in 1996 having spent four years at KPMG, managing their Learning Technologies Group. John's core skills are instructional design, user interface design, project management and consultancy. John has designed and managed many innovative e-learning and web projects for Epic clients, including an award winning e-learning programme for PwC, the successful PRIME:Leadership programme for the country's top civil servants and the Houses of Parliament website. As a consultant, John has conducted a number of e-learning research projects for Epic and has written numerous reports, booklets and papers.
Since 2001 John has been developing Epic's education business, winning prestigious contracts for clients such as National College of School Leadership (Leadership e-learning resources), Becta (National Learning Network materials) and HEFCE ( and

Gill Osguthorpe

Director, Futurate Ltd

Gill is a director of Futurate Ltd. She has 13 years post-graduate experience in the education and technology industries, having previously lectured at HE level, and worked as a consultant in emedia and elearning and as a software developer and analyst at Fretwell-Downing Data Systems. She forrmed Futurate with her business partner Jonathan Grove in 2000 in response to the emerging online learning market. Gill has a deep understanding of usability and accessibility issues and elearning standards. She has managed and evaluated the usability of many elearning development projects and tools and recently was a member of the consultation teams that drafted BS 8419 and BS 8788 for the British Standards Institute.

William Pellet

Testing Project Manager, Epic Group plc

Bill joined EpiCentre in 2000 and has considerable experience in software product testing. He has project managed testing for Becta and Nelson Thornes and worked on projects for BBC, Channel 4, UFI/LearnDirect, BAE, British Airways, B&Q, Oracle, Barclays, Virgin, Hewlet Packard and the Ministry of Defence. As well as project management, Bill provides consultancy advice and support on many technical issues, including hardware configurations, operating systems, networks, testing methods, interoperability, testing management, accessibility and Open standards compliance.

Suzi Wells

Consultant and Project Manager for Futurate Ltd

Suzi's core skills include usability evaluation, and systems analysis and design. Her work at Futurate has included usability evaluation for the Natural History Museum, instructional design for the Environment Agency and project management for the Association for Learning Technology.

She has been working in web development since 1999. Before working for Futurate she was at (a tech-focused charity, using the Internet to promote human rights and sustainable development), where she worked with organisations including British Council, UNESCO and Christian Aid.